Confirmation of dispute guidelines for compensation for used transactions
Guidelines have been prepared to resolve disputes over goods traded through used trading platforms. The arbitration plan, designed to minimize used transaction disputes, was reviewed and pushed by the government and private businesses, the operator of used transaction platforms.
The Fair Trade Commission and the Korea Consumer Agency have signed a "product safety dispute resolution agreement for used trading platform operators" with four used trading platforms, including Carrot Market, Lightning Market, Secondware, and Used Nara. Starting with the autonomous agreement, the system will be improved to prevent damage to used transactions online. In addition, the used transaction platform operator will intervene as an arbitrator in the dispute case received at the counseling counter.
Criteria for resolving used transaction disputes by item
- If there is a serious defect that the seller has not notified at all
If the defect is found immediately after the transaction, the purchase price is refunded or repair costs (or the depreciation of value due to the defect, hereinafter repair costs) and the use of the used transaction platform is sanctioned. For defects already known by the buyer, even if the seller did not notify the defect, the buyer was not liable.
If there is a defect in the performance function that occurs in the normal state of use within three days of receiving the product, the purchase price shall be refunded or the repair cost shall be compensated if repair is possible. If repair is not possible, the purchase price must be refunded. In the case of defects within 10 days of receiving the product, if repair is possible, 50% of the purchase price or part of the repair cost will be reimbursed. If repair is not possible, 50% of the purchase price must be refunded. If the seller proves that there were no defects not notified at the time of delivery, the buyer must prove that the defects in the goods occurred in normal use. If a defect occurs within one month of receiving the product, 30% of the purchase price or 50% of the repair cost must be compensated, and 30% of the used transaction price must be compensated if it is judged to be non-repairable.
Considering that this is a dispute resolution standard, that is, a guideline, there is room for the actual refund and compensation amount to be adjusted according to specific circumstances within the range of % for each item.
- If the seller notifies the defect but the degree is actually more serious (significant defect)
If the defect is found immediately upon receipt of the product, the refund of the purchase price or compensation for the repair cost and the use of the used transaction platform are sanctioned. Performance functional defects in normal use within three days of receipt of the goods shall be compensated for 50% of the purchase price or less of the repair cost. Within 10 days, you have to choose between 30% of the purchase price or 50% of the repair cost, and within one month, you have to choose between 20% of the purchase price or 30% of the repair cost to compensate for the refund.
- In the case of loss or damage due to reasons attributable to a third party, such as a delivery company, or natural disasters before the goods are delivered to the buyer
In the event of loss, the seller must refund the purchase price. In the event of damage or damage, the seller must compensate the buyer for the repair cost. If it is minor damage, the repair cost must be compensated, and if it is serious damage, the purchase price must be compensated.
Measures taken by used trading platform operators
The following are the efforts of used transaction platform operators. In order to prevent fraud damage and disputes, users of used trading platforms should be informed. ▲ Information on the obligations of the parties (including rights) when signing up for membership or individual transactions ▲ Promote and notify that consumers' right to withdraw subscription (refund within 7 days of a simple change of mind) ▲ Inform the parties to cancel transactions ▲ Recommend safe transaction and fraud information. ▲ Use of fraudulent information. For example, it refers to a method of guiding example phrases or preparation guidelines to a sales post writing column or pop-up.
Platform operators will prepare means and standards for sanctions for use so that obligations can be well fulfilled between trading parties, and strengthen prior guidance. The platform operator opens and operates an official route through which the parties to the dispute can report and receive disputes by selecting the platform's own interface, e-mail, phone, or text. Disputes received through this should be reviewed and adjusted according to the set procedures and standards.
The platform operator prepares dispute resolution procedures and standards and notifies users in the event of membership registration and dispute. At this time, where separate dispute resolution procedures and standards are not prescribed by bylaws pursuant to Article 2, these guidelines shall be deemed to be followed.
Used trading platform operators should check domestic and foreign recall information released on the "Consumer 24" website and inform platform users who sell the product.
